Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Zetrian ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zetrian.com or use our services.
This policy applies to all information collected through our website, email communications, and any related services, sales, marketing, or events (collectively, the "Services").
We collect information you provide directly to us, including:
Technical Data: IP address, browser type, device information, operating system, referral URLs, pages visited, time spent on pages, click-through rates, and other usage statistics.
Usage Analytics: How you navigate our website, which services interest you most, form completion rates, user behavior patterns, and conversion data.
We may receive information about you from:
We may share your information only in the following limited circumstances:
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All data transmission uses industry-standard SSL/TLS encryption protocols. Sensitive information is encrypted both in transit and at rest using advanced encryption standards (AES-256).
Strict employee access policies with role-based permissions, multi-factor authentication, regular access reviews, and immediate revocation upon role changes.
Data stored on secure, regularly audited servers with firewalls, intrusion detection systems, and 24/7 monitoring in certified data centers.
Regular security assessments, penetration testing, employee training, incident response procedures, and continuous system updates.
Important: While we implement robust security measures following industry best practices, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to protect your information but cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Period: 3 years from last contact or inquiry
Purpose: Customer service, business development, and potential future opportunities
Retention Period: 7 years after project completion
Purpose: Ongoing support, warranty obligations, portfolio showcase, and legal compliance
Retention Period: 7 years from transaction date
Purpose: Tax compliance, auditing, financial reporting, and legal requirements
Retention Period: 26 months (Google Analytics standard)
Purpose: Website optimization, user experience improvement, and performance analysis
Retention Period: Until unsubscribe or consent withdrawal
Purpose: Newsletter delivery, service updates, and marketing communications
When retention periods expire, we securely delete or anonymize your personal information in accordance with our data destruction policies, unless longer retention is required by law.
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you, including details about how we use it and who we share it with.
Correct any inaccurate or incomplete personal information and update your details when circumstances change.
Request deletion of your personal information, subject to certain legal exceptions and business requirements.
Object to processing of your personal information for direct marketing, research purposes, or other legitimate interests.
Receive your personal data in a structured, machine-readable format and transmit it to another service provider.
Limit how we process your personal information in certain circumstances, such as when accuracy is contested.
To exercise any of these rights, contact us using the information in Section 12. We will:
We process data in compliance with applicable data protection laws. When we transfer data internationally, we ensure adequate protection through:
Transfers to countries deemed by the European Commission to provide adequate levels of data protection (UK, Canada, Japan, etc.).
Legally binding contractual commitments between Zetrian and service providers to protect data according to EU standards.
Technical and organizational measures including encryption, access controls, regular audits, and data minimization practices.
We may process your data in the following regions:
All international transfers comply with applicable data protection laws and include appropriate safeguards to protect your privacy rights.
Our services are designed for businesses and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16 without verifiable parental consent.
If you believe we have collected information from a child under 16, please contact us immediately at privacy@zetrian.com. We will:
When we do collect information from individuals under 18 (with appropriate consent), we implement enhanced protections including:
We may update this Privacy Policy periodically. When we make changes, we will:
We review this policy at least annually and update it as necessary to reflect:
Your continued use of our services after we post changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, please discontinue use and contact us to exercise your data rights.
Email: privacy@zetrian.com
Response Time: Within 48 hours for inquiries
Formal Requests: Within 30 days as required by law
Phone: +352 621 420 750
Hours: Monday-Friday, 9AM-6PM CET
Emergency: Available for urgent privacy matters
Zetrian
Data Protection Officer
Privacy Compliance Department
Available upon request
Website: https://zetrian.com
Contact Form: Available 24/7
Privacy Portal: Manage your data preferences
If you have concerns about how we handle your personal information that we cannot resolve, you have the right to lodge a complaint with your local data protection authority. Contact information for data protection authorities in your jurisdiction can be found through your local government websites.
Find Your Local Authority
European Data Protection Authorities
International Privacy Resources