Professional website design services with clear terms, fair policies, and transparent processes that protect both parties.
These Terms of Service ("Agreement") constitute a legally binding contract between Zetrian ("Company," "we," "us," or "our") and you ("Client," "you," or "your") for the provision of website design and development services.
By engaging our services, submitting a project inquiry, or making any payment, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any provision, please do not use our services.
This Agreement governs:
"Services" means all website design, development, maintenance, and related services provided by Zetrian.
"Deliverables" means all materials, designs, code, content, and other work products created for your project.
"Project" means the specific scope of work agreed upon in writing between parties.
"Confidential Information" means all non-public information shared between parties during the engagement.
All services are delivered by experienced professionals following industry best practices, modern coding standards, and proven methodologies.
Multiple rounds of testing, review, and quality assurance before delivery, including cross-browser compatibility and performance testing.
Projects are delivered according to agreed timelines with regular progress updates and milestone communications.
Critical Notice: Project timelines and quality depend on timely client cooperation. Delays in providing required materials, feedback, or approvals may result in extended project timelines and additional costs. We reserve the right to adjust delivery dates based on client response times.
Work may be suspended if payments are overdue by more than 15 days. Projects will resume upon payment of all outstanding amounts plus applicable late fees.
Deposits are non-refundable. If project is cancelled after work has begun, client is responsible for all completed work at our standard hourly rates.
Changes beyond original scope will be quoted separately and require written approval before implementation. Additional work billed at €150/hour.
Activities: Initial consultation, requirements analysis, competitive research, project planning, and technical specifications.
Deliverables: Project roadmap, site architecture, technical requirements document, and timeline confirmation.
Client Approval Required: Project scope, timeline, and technical approach.
Activities: Wireframing, visual design creation, brand integration, and user experience optimization.
Deliverables: Design mockups, style guide, responsive layouts, and interactive prototypes.
Client Approval Required: Visual design direction, branding elements, and overall user experience approach.
Activities: Frontend and backend development, CMS integration, functionality implementation, and third-party service connections.
Deliverables: Functional website, content management system, forms and interactions, and basic SEO implementation.
Client Approval Required: Functionality testing, content input, and feature verification.
Activities: Quality assurance testing, performance optimization, browser compatibility testing, and launch preparation.
Deliverables: Testing reports, performance optimization results, launch checklist, and training materials.
Client Approval Required: Final content review, functionality acceptance, and launch authorization.
Activities: Website launch, DNS configuration, analytics setup, and initial support period.
Deliverables: Live website, admin training, documentation, and support during transition period.
Client Responsibilities: Final testing, content verification, and acceptance confirmation.
Project timelines are estimated based on scope and complexity. Standard projects typically complete within 6-12 weeks from project start.
Client response time, feedback cycles, content delivery, scope changes, and technical complexity may impact delivery dates.
Expedited delivery available for 25-50% premium. Subject to availability and project complexity assessment.
Upon Final Payment: Client receives full ownership rights to:
We retain ownership of:
Licensed components include:
Unless otherwise agreed in writing, Zetrian may:
For projects requiring confidentiality, we offer:
Client warrants that all provided content, images, and materials:
Client agrees to indemnify Zetrian against any claims arising from client-provided content.
90-Day Guarantee: We warrant that delivered websites will function according to agreed specifications for 90 days after launch. Any defects in workmanship will be corrected at no charge.
Standards Compliance: All custom code follows industry best practices, web standards, and security guidelines. Code will be clean, documented, and maintainable.
Speed and Reliability: Websites will meet agreed performance benchmarks for loading speed, uptime, and user experience on standard hosting environments.
Modern Browser Support: Websites will function properly on current versions of Chrome, Firefox, Safari, and Edge browsers across desktop and mobile devices.
No Guarantee of Business Outcomes: While we design websites to maximize effectiveness, we cannot guarantee specific business results, sales increases, search rankings, or conversion rates. Success depends on many factors beyond website design.
External Dependencies: We are not responsible for the performance, availability, or policies of third-party services including hosting providers, payment processors, social media platforms, or other integrated services.
Evolution and Updates: Web technologies evolve continuously. Websites may require updates over time to maintain compatibility with new browser versions, security requirements, or platform changes.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, ZETRIAN MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Liability Cap: Zetrian's total liability for any claims, damages, or losses arising from or related to our services shall not exceed the total amount paid by Client for the specific project giving rise to the claim.
IN NO EVENT SHALL ZETRIAN BE LIABLE FOR:
Client agrees to defend, indemnify, and hold harmless Zetrian from any claims, damages, costs, or expenses arising from:
Zetrian shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, third-party service failures, or other force majeure events.
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ZETRIAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Client may terminate this Agreement at any time with 7 days written notice. Upon termination:
If client terminates without cause after project commencement:
Zetrian may terminate immediately if Client:
Zetrian may terminate with 30 days written notice for business reasons:
Upon termination, each party will return or destroy confidential information belonging to the other party, except as required for legal compliance or ongoing support obligations.
The following provisions survive termination: payment obligations, intellectual property rights, confidentiality, limitation of liability, and dispute resolution.
Zetrian will provide reasonable assistance to help Client transition to a new service provider, subject to payment of applicable fees for time and materials.
Confidential Information includes:
Both parties agree to protect confidential information with the same degree of care used to protect their own confidential information, but no less than reasonable care.
Confidential information may only be used for the purposes of fulfilling obligations under this Agreement and may not be disclosed to third parties without written consent.
Access to confidential information limited to employees and contractors who need to know and who are bound by similar confidentiality obligations.
Confidentiality obligations do not apply to information that:
Confidentiality obligations continue for 5 years after termination of this Agreement or until the information becomes publicly available, whichever occurs first.
Upon request or termination, each party will return or certify destruction of confidential information, except for copies retained for legal compliance or archival purposes.
Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including:
The affected party must provide written notice of the force majeure event within 10 days of becoming aware of the circumstances, including expected duration and impact on performance.
Both parties will use reasonable efforts to mitigate the effects of force majeure events and resume normal performance as quickly as possible.
Project timelines will be extended by the duration of the force majeure event plus reasonable time to resume normal operations.
If force majeure conditions persist for more than 60 days, either party may terminate the Agreement with written notice without liability.
Parties will first attempt to resolve disputes through good faith negotiations between designated representatives within 30 days of written notice of the dispute.
If direct negotiation fails, parties will engage in mediation with a mutually agreed mediator. Each party bears their own costs plus half of mediator fees.
Unresolved disputes will be settled through binding arbitration under applicable arbitration rules. Arbitrator's decision is final and enforceable in any court of competent jurisdiction.
All disputes subject to the jurisdiction of competent courts as determined by applicable law. Legal proceedings will take place in accordance with applicable jurisdictional rules.
Claims must be brought within one year of discovery of the facts giving rise to the dispute, or such claims are forever barred.
Pending dispute resolution, both parties will continue performing their obligations under this Agreement to the extent possible without prejudicing their position.
Disputes involving less than €5,000 may be resolved through small claims procedures with accelerated timelines and simplified documentation requirements.
Either party may seek emergency injunctive relief in court for issues involving intellectual property infringement, confidentiality breaches, or other irreparable harm.
This Agreement is governed by and construed in accordance with applicable local laws, without regard to conflict of law principles. International regulations and directives apply as incorporated into local law.
Competent local courts have jurisdiction over any legal proceedings arising from or relating to this Agreement, except for emergency injunctive relief.
International clients consent to applicable jurisdiction and agree that local law applies as determined by applicable jurisdictional rules.
Services comply with applicable data protection regulations including GDPR where relevant. Cross-border data transfers include appropriate safeguards.
Consumer clients in EU member states retain statutory consumer protection rights under applicable national and EU consumer protection laws.
Services comply with EU Digital Services Act, e-Commerce Directive, and other applicable digital economy regulations.
Tax obligations determined according to applicable local tax law and relevant tax treaties. VAT charged according to applicable regulations and client location.
While applicable local law governs this Agreement, specific services may be subject to additional local regulations in the client's jurisdiction, particularly regarding:
This Agreement may benefit from applicable bilateral and multilateral treaties between relevant jurisdictions, including tax treaties, mutual recognition agreements, and trade agreements.
This Agreement may only be modified by written amendment signed by authorized representatives of both parties. Email confirmations of agreed changes are acceptable if they clearly reference this Agreement.
Individual projects may include additional terms in separate statements of work, which supplement but do not replace these general terms unless explicitly stated.
This Agreement, together with any referenced documents and project-specific statements of work, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements.
If any provision of this Agreement is found to be unenforceable or invalid, the remainder of the Agreement will remain in full force and effect. Invalid provisions will be replaced with enforceable provisions that most closely achieve the intended purpose.
Failure to enforce any provision of this Agreement does not constitute a waiver of future enforcement. All waivers must be in writing and signed by the waiving party.
Neither party may assign this Agreement without written consent, except that Zetrian may assign to affiliates or in connection with a merger, acquisition, or sale of assets.
The parties are independent contractors. This Agreement does not create a partnership, joint venture, employment relationship, or agency relationship between the parties.
All notices must be in writing and delivered by email with read receipt or registered mail to the addresses specified in the project agreement. Notices are effective upon confirmed receipt.
This Agreement is drafted in English. Any translations are for convenience only, and the English version controls. Headings are for reference only and do not affect interpretation.
Business days are Monday through Friday, excluding applicable public holidays and the period between December 24 and January 2.
All monetary amounts are in Euros unless otherwise specified. Interest calculations use a 365-day year. Time periods exclude the day of the triggering event and include the last day.
Email: legal@zetrian.com
Response Time: Within 48 hours for contract inquiries
Formal Notices: Must be sent to registered address below
Phone: +352 621 420 750
Email: hello@zetrian.com
Hours: Monday-Friday, 9AM-6PM CET
Zetrian
Legal Department
Contract Administration
Available upon request
After Hours: Available for urgent legal matters
Website: https://zetrian.com
Support Portal: Available 24/7 for existing clients
Standard project agreements and statements of work available upon request for review before project commencement.
Details about GDPR compliance, data protection measures, and regulatory adherence available in our Privacy Policy.
Project management best practices and communication guidelines available to minimize misunderstandings and disputes.
Information about web development standards, accessibility compliance, and quality assurance processes.
By engaging Zetrian's services, submitting a project request, or making any payment, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms are effective as of the date of your first engagement with our services.